Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Red Rock Macadamias’ relationship with you in relation to this website.
The term “Red Rock Macadamias” or “us” or “we” refers to the owner of the website whose registered office is 825 Elliott Heads Rd, Windermere QLD 4670. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website and its content is copyright of Red Rock Macadamias - © Red Rock Macadamias 2025. All rights reserved. This includes, but is not limited to, the design, layout, look, appearance, content and graphics of this website.
- Any redistribution or reproduction of part or all of the contents of this website in any form is prohibited other than the following:
- you may print or download to a local hard disk extracts for your personal and non-commercial use only
- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
- You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Red Rock Macadamias’ prior written consent.
Online shopping
We take reasonable care to ensure all product information is accurate. Product images may vary slightly depending on your device. If you have concerns about a product, please contact us at email hidden; JavaScript is required.
Orders
Red Rock Macadamias Marketing reserves the right to accept or reject orders for reasons such as product availability, pricing errors, misuse of e-commerce technologies, or order details.
Product availability
We strive to have all products available, but if an item is unavailable, we will inform you before completing your order.
Pricing & variations
Prices are subject to change until paid in full. Prices and availability may vary between our stockists and our website.
Delivery
All orders are processed in Australian Dollars and can be paid via major credit cards or PayPal.
Rates are calculated based on your location, the service you choose (Standard or Express) and the weight of the item(s) ordered. Costs will be provided on check-out.
- Shipping is free for all orders exceeding $100.00
- We ship through Australia Post or a similar provider, and orders are dispatched within 2 business days.
Delivery times range from 1–10 working days based on location. Extended time frames apply during the Christmas and New Year period.
Payment
Transactions are in AUD, and we accept Mastercard, Visa, Amex, debit cards, and PayPal. Our servers use secure encryption to protect your payment details. When you purchase from us, your financial details are transmitted through payment gateways such as Stripe or PayPal using the latest encryption technology. By making payment through one of these processors, you agree to the relevant privacy policies and terms & conditions of using their services.
Damaged products
If your package arrives damaged, please document the breakage with the delivery driver, take a photo if possible, and contact us at email hidden; JavaScript is required or 0466 542 529.
Cancelling an order
You can cancel an order before it is dispatched by contacting us at email hidden; JavaScript is required or 0466 542 529. However, we may not always be able to prevent dispatch.
Returns policy
If you are not satisfied with your purchase, you have 7 calendar days from the date of receipt to return it. Items must be unused, in original condition and packaging, with proof of purchase. Return items to 825 Elliott Heads Road, Bundaberg QLD 4670. All return shipping costs are the responsibility of the buyer. If approved, refunds will be issued to the original payment method, excluding any return shipping fees.
Password and account security
You are responsible for keeping your account password secure. If you suspect any unauthorised use, please notify us immediately.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.